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Do You Know Exactly How Many Subscribers Are Impacted?

We can tell you. Cable/MSO and Fixed Line Network providers can decrease churn and increase customer satisfaction and longevity by using Smart Data to improve customer experience and service reliability. By isolating service faults to the ‘last mile’ of the cable edge with distributed access architecture (DAA) and fiber to the X (FTTx) network monitoring, providers can easily identify which service calls can be diagnosed and remedied remotely and those which need to have technicians onsite.  

Smart Data enables providers to move from a reactive customer care model to proactively address voice, video, and streaming issues with smart analytics, thanks to advanced fiber monitoring and management, that offer actionable insights. Smart Data lets you provide smart service.



Service Analytics

Immediately locate any degradations in quality of service (QoS).

Video Analytics

Use latency data to analyze OTT data and user experience.

Subscriber Experience

Know exactly how many subscribers are impacted.

Smart Outcomes

Pinpoint service issues and make quick and impactful decisions that reduce customer support costs with detailed fiber monitoring.

High Speed Internet (HSI)

Emerging from the pandemic, remote/hybrid work arrangements are still the norm making HSI a critical service offering for webinars, web surfing, and OTT apps. Ensuring dependable service levels takes continuous visibility and fiber monitoring.

Reducing Truck Rolls

Rapidly pinpointing the source of service issues is critical to keeping services running smoothly as well as utilizing service technicians most efficiently and economically.

Service and Subscriber Availability

Your subscribers depend on service availability whether they work at home or in their business. Early warning of service loss helps to reduce downtime for:

  • Voice
  • Video
  • High-speed Data
  • Mobile Service

ROI Assurance

Assure a confident and successful deployment of cloudified or disaggregated networks, and be sure they’re working as well as your legacy systems, with network monitoring.