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Introduction

Many organizations have challenges with users who have forgotten their passwords. With PhenixID Password Self Service (PPSS), users can easily reset a forgotten password or change an existing one.

 

Reduce cost and frustration

Employees often lose productivity and get frustrated in the process of getting help with a forgotten password. Support teams have trouble validating the authenticity of the user. Reducing forgotten password calls reduce costs and relieves support staff and the time users spend waiting for assistance can also be very costly since they cannot perform their day-to-day work.

 

Challenges that we solve

Employees often lose productivity and get frustrated in the process of getting help with a forgotten password. Support teams have trouble validating the authenticity of the user. Reducing forgotten password calls reduce costs and relieves support staff.

By offering different methods to identify the user, the authentication process to prove the user’s authenticity is both secure and easy to use.

Password reset is available for users via web browser or mobile app.